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Transfers - FAQ
Can I transfer my domain name from my current registrar.
How do I initiate a transfer order request?
I have many names at different registrars. Can I transfer names in bulk?
When should I start to transfer domain that are about to expire?
When I transfer a domain name before the expiration date, do I lose any of the registration time I had paid for already?
Can I still transfer my domain if the expiration date has already passed?
Since the expiration date has already passed on my domain name, what can I do to prevent losing the name?
Can I transfer a new domain I recently registered with another registrar?
When a domain name is transferred, is there any change to the nameserver information?
Will I need to confirm the transfer with a confirmation email from my current registrar?
How long does it take for a domain transfer to take place?
How is payment handled when I initiate a transfer order?
Can I transfer my domain away to another registrar in the future?What can I do to protect my domain from an unauthorized transfer by another party?
My transfer was rejected - What could have gone wrong?
My transfer was not successful - what can I do now?
Can I transfer my domain name from my current registrar. Top
Domain names can easily be transferred from one registrar to another. There are over 100 different registrars that are accredited with ICANN, the regulatory board that oversees the .com, .net, and org, domain registrations. Most registrars don’t charge an extra fee for the transfer, just a minimum one-year extended registration fee.How do I initiate a transfer order request? Top
Login to your domain home page and click "Transfers", "Domain Search" or "Domain Login". Click on the "Transfers" hyperlink. You will see the following screen:
Fill in the domain names you would like to transfer. Create your own password that you will use to late manage your domain through the domain control panel if and when your transfer is successful. Fill out contact info which needs to be complete and accurate. Then click on the "Transfer" button at the bottom of the form.
You will go to the next screen which is the Payment Information:
Fill in your credit card information and expiration date and click "Purchase". Please note that your credit card is pre-authorized when you initiate a transfer order but it is only charged if and when the transfer is successful.
Transfer Confirmation
When you initiate a new transfer order your current registrar is contacted on your behalf to let them know you would like to transfer your domain(s). You will most likely receive a confirmation email from your current registrar. You will also receive for security, one or more auto-verfication emails sent with a confirmation link to verify the transfer request from us.
Make sure to check the email that is listed on the whois database record for the legal registrant and/or the administrative contact. ( You can check your whois database record quickly at http://checkdomain.com ) If this is an old email that you do not check or have access to, you won't be able to confirm the domain and the transfer will be rejected. You may need to update your contact record with your current registrar to reflect a current email you have access to.
Please allow 2-7 days for the transfer to be completed. You will receive a status email at the end of this time frame to let you know if the transfer is complete. You will not be able to access your domain with your password from our home page until the transfer is successful and complete.I have many names at different registrars. Can I transfer names in bulk? Top
Yes, you can transfer up to five domain names on the same transfer order.When should I start to transfer domain that are about to expire? Top
A domain transfer order request must be made before the current registrar’s expiration date. First, a transfer order request must be initiated. The date that is it received is the date your transfer order has been initiated. In case of possible registrar rejection and other errors or other problems that can occur during the transfer process, it is best to start a transfer order several weeks before the expiration date.When I transfer a domain name before the expiration date, do I lose any of the registration time I had paid for already? Top
In most cases, when a domain name is transferred, an additional year of registration is added on to the expiration date. For example, if a domain is set to expire 6-01-2002 and it is successfully transferred to another registrar in May 2002, a full year of registration is added on starting at the expiration date. This makes the new expiration date effective 6-01-2003. In this way, domains can be transferred in the middle of a registration year with essentially no loss of registration time already paid for.There is one exception to this, however. After a domain has been renewed at the same registrar, if the domain is transferred in the next 45 days, the added one year of registration time will be lost. If the transfer takes place after 45 days of the last renewal date, then the typical full year of additional registration is added.
Can I still transfer my domain if the expiration date has already passed? Top
Domain names cannot be transferred from one registrar to another if there is an outstanding invoice due for the domain. Once the expiration date passes for domain renewal, there is an outstanding invoice in effect from the current registrar (until at least a one-year renewal is paid), which prevents the domain from being able to be transferred.Since the expiration date has already passed on my domain name, what can I do to prevent losing the name? Top
If the expiration date has passed, you will need to renew the domain for one year with your current registrar. You can choose to transfer the domain right after your renewal, but if it is less than 45 days since the last renewal, you will lose that added year of renewal registration from the other registrar. After 45 days you will keep the renewal year.
Many registrars will retain the domain in a grace period 10-30 days after expiration. After the expiration date, your domain is put “on hold” pending renewal payment. Once you make the renewal payment during that time, your domain name is updated with another year of registration. You can then transfer the name to another registrar, but you will lose the one-year registration if you transfer the name less than 45 days after the renewal date.Another option is to try and re-register your domain after it totally drops off, but this is risky because someone else could register your domain.
Can I transfer a new domain I recently registered with another registrar? Top
A domain name cannot be transferred to a new registrar in the first 60 days after its initial registration with the current registrar. After 60 days has passed, the domain can be transferred to another registrar. This applies only to “new” domain registrations – there are different guidelines for renewals.When a domain name is transferred, is there any change to the nameserver information? Top
When a domain name is transferred, there is no change to the current nameserver information if an outside nameserver has been used (such as the nameserver of a web hosting company). If a nameserver of the former registrar was used (an example would be a "parking page" or "under construction" page provided by the registrar), then after the transfer these settings would stay the same. You can easily update nameservers 24/7 from your domain control panel.Will I need to confirm the transfer with a confirmation email from my current registrar? Top
After a transfer order request is made, the current registrar may ask for email confirmation from the legal owner or administrative contact to verify the request to transfer. It is important to check the email that is listed in the whois database and promptly reply to any confirmation email. This is one common problem that can delay or disqualify a transfer order request.How long does it take for a domain transfer to take place? Top
It usually takes between 2-7 days for the transfer to be complete.How is payment handled when I initiate a transfer order? Top
Your credit card is pre-authorized when you initiate a transfer order but it is only charged if and when the transfer is successful.Can I transfer my domain away to another registrar in the future? Top
Yes, in your domain control panel scroll down to the bottom and unclick the box for "Registrar Lock". This will make your domain available to be transferred to another registrar if your would like.What can I do to protect my domain from an unauthorized transfer by another party? Top
You can protect your domain by activating "Registrar Lock". This prevents an outside source from transferring your domain to another registrar in their account by falsifying documents and requests.On the domain control panel for your domain name, scroll down the bottom of the screen and choose “Registrar Lock” feature and update. You can deactivate this feature at any time if you would like to transfer to another registrar.
My transfer was rejected - What could have gone wrong? Top
There are several reasons that your transfer might be declined or rejected. Please review below and then resubmit your request for a new transfer order if it is still before the expiration date. (Please note that your credit card was not charged if the transfer did not go through)
1) You need to respond to one or more verification / confirmation emails. One is from us, and one may be from your current registrar. You need to respond to these emails within an allotted time period (Verisign / Network Solutions requires a response to accept/decline a transfer request within 72 hours, we require a response within 6 days - others registrars may vary or not require a verification email).
2) If your current registrar requires a verification email it would have been sent to the email listed in the current whois database. You may not have checked that email if it isn't an email address that you check on a regular basis.
3) Your current email listed in the whois database may not have been valid or functional.
4) A domain name cannot be transferred to a new registrar in the first 60 days after its initial registration with the current registrar. After 60 days has passed, the domain can be transferred to another registrar. This applies only to “new” domain registrations – there are different guidelines for renewals.
5) You may have made the transfer request after the domain's expiration date. Domain names cannot be transferred from one registrar to another if there is an outstanding invoice due for the domain. Once the expiration date passes for domain renewal, there is an outstanding invoice in effect from the current registrar (until at least a one-year renewal is paid), which prevents the domain from being able to be transferred.
Many registrars will retain the domain in a grace period 10-30 days after expiration. After the expiration date, your domain is put “on hold” pending renewal payment. Once you make the renewal payment during that time, your domain name is updated with another year of registration. You can then transfer the name to another registrar, but you will lose the one-year registration if you transfer the name less than 45 days after the renewal date.Another option is to try and re-register your domain after it totally drops off, but this is risky because someone else could register your domain.
6) Your current registrar may have a registrar lock feature. Contact your registrar directly to turn this off.
7) Your registrar may have refused to respond or release it. Call and email your registrar to verify and confirm your transfer request. Your registrar may have a minimum number of years to keep the domain before transferring.
My transfer was not successful - what can I do now? Top
At this point since your most recent transfer order was not successful, you can start again and initiate a new transfer order.
You can do this only if it is done prior to the expiration or renewal date. If the expiration date has passed, you will need to renew the domain for one year with your current registrar. You can choose to transfer the domain right after your renewal, but if it is less than 45 days since the last renewal, you will lose that added year of renewal registration from the
other registrar. After 45 days you will keep the renewal year.
When you initiate a new transfer order, make sure to check the email that is listed on the whois database record for the legal registrant and/or the administrative contact. For security, one or more autoverfication emails will be sent with a confirmation link to verify the transfer request. ( You can check your whois database record quickly at http://checkdomain.com ) If
this is an old email that you do not check or have access to, you won't be able to confirm the domain and the transfer will be rejected. You may need to update your contact record with your current registrar to reflect a current email you have access to.
Write down the password you enter during the transfer order sign-up process. When the transfer is successful, you will be able to login to manage your domain with this password from our home page.
Please allow 2-7 days for the transfer to be completed. You will receive a status email at the end of this time frame to let you know if the transfer is complete. You will not be able to access your domain with your password from our home page until the transfer is successful and complete.
FYI - Your credit card is pre-authorized when you initiate a transfer order but it is only charged if and when the transfer is successful.
